Payment Policies

Deposits

PRIOR TO AND ON MARCH 31:
Deposits are refundable (minus card processing fees) until March 31 of the processing year. After this date, deposits become non‑refundable because we purchase piglets and reserve processing slots based on the number of deposits received. Your deposit secures your animal and covers a portion of the upfront costs required to raise it.

APRIL 1 – 3 BUSINESS DAYS BEFORE PROCESSING:
After April 1, deposits are non‑refundable. If unexpected expenses arise, please contact us. We will attempt to find another customer to take over your reservation before the 3 business‑day cutoff, but we cannot guarantee a replacement.

3 BUSINESS DAYS PRIOR TO PROCESSING:
At 3 business days prior to processing, customers are committed to paying in full for the animal’s hanging weight and processing. At this point, the animal legally belongs to the customer, and custom‑exempt regulations prohibit us from reselling the meat. Prairie Mechanics reserves the right to hold finished product until payment is received.


CUT-SHEETS:
Cut‑sheets must be submitted at least 3 business days before processing. Late cut‑sheets may incur a $20 fee to cover locker charges and additional labor. If no cut‑sheet is received by the deadline, Prairie Mechanics will complete one on your behalf based on standard cuts. If you wish for Prairie Mechanics to fill out the cut sheet on your behalf at no charge, you must notify Prairie Mechanics by email prior to the 3 business day cutoff.

POST PROCESSING PAYMENT:
Final invoices will be ready by your scheduled pickup date. Payment is due within 30 days of the scheduled pickup date. After 30 days, an 8% APR financing charge will be added to the balance and a storage charge of 5$/day will be added Accounts more than 60 days overdue may be referred to collections or small claims court.
Pleas notify us early, by email if you anticipate issues picking up your order. If a customer misses the pickup date without any written communication a storage charge of $5/day will be added.

ORDER ISSUES AND COMPLAINTS:
If you have any concerns with your order, please contact us within 1 week of pickup. We are committed to your satisfaction and will work with you and the processor to resolve any issues.

Communication:
The best way to get ahold of us is by email or the contact form on our website. For immediate questions feel free to give us a phone call or send us a text! In most cases we can respond within 1 business day.